GOV.UK guidance

How to use the Pre-Recorded Evidence (PRE) service

Published 2024-09-05Last updated 2026-09-14

The Pre-Recorded Evidence (PRE) service is an HMCTS-owned and managed platform that allows you to view recordings of pre-recorded cross examination evidence before a criminal trial.

You will need to register for an account before being able to view pre-recorded video evidence on the PRE service.

Once you have registered and your account has been activated, see our guide on how you can start accessing recordings in the PRE service.

Get help and guidance

Contact the Courts and Tribunals Service Centre (CTSC) if you need further help with:

registering with PRE
using PRE once you have registered
accessing your account
getting a unique reference number for a case
booking a recording

Telephone: 0300 323 0194
Monday to Friday, 8.30am to 6pm
Saturday, 8am to 2pm
Closed on Sundays and bank holidays
Find out about call charges

Email: [email protected]